Return Policy

Cheng Yuan Steel Co., Ltd.

1. Scope of Application

This Return Policy applies to all customers who purchase fabricated steel structures and related services provided by Cheng Yuan Steel Co., Ltd..

2. Return Conditions

Returns or product adjustments are only accepted under the following conditions:

• The product has significant technical defects caused by Cheng Yuan Steel during manufacturing or fabrication.

• The delivered items do not match the approved technical drawings or agreed specifications.

• There was damage during delivery caused by Cheng Yuan Steel or its contracted logistics providers.

3. Return Procedure

To initiate a return or request for adjustment, the customer must:

• Notify Cheng Yuan Steel in writing within 7 working days from the delivery date.

• Provide relevant documentation including purchase order, delivery receipt, photos of the defect, and a clear explanation of the issue.

• Allow inspection or joint evaluation by Cheng Yuan Steel's technical team (if required).

4. Exclusions

Returns are not accepted in the following cases:

• Defects caused by mishandling, improper storage, or installation by the customer or third parties.

• Changes in project scope or design after production has begun.

• Customized products fabricated strictly according to client-provided specifications or drawings.

5. Resolution Options

Depending on the nature of the issue, Cheng Yuan Steel will offer one or more of the following resolutions:

• Repair or rework of the defective product at no additional cost.

• Replacement of the defective part.

• Partial refund or discount, if applicable and agreed by both parties.